Website and profile help
For a profile, sign-in or website question, include the page address, what you expected to happen and the device you were using.
Go to account help Never include your password in a support request.
Contact
How Can We Help?
Choose the support route that matches your question and include enough detail for the issue to be understood quickly.
Membership and billing
Include the transaction date, amount and the email connected with your account. Do not send a complete payment-card number.
Review your account Billing questions should be submitted from the account concerned.Safety concerns
Report the relevant profile or conversation and keep screenshots that show what happened. If anyone is in immediate danger, contact local emergency services.
Read the safety essentials Do not confront someone who has threatened or frightened you.Safety report
Report a Profile or Conversation
If a profile appears false, asks for money, uses someone else's photographs or sends threatening messages, stop engaging and preserve the information needed to understand what happened.
- 1Identify the account
Keep the profile name, profile link and the date of the conversation.
- 2Preserve the context
Save relevant messages and screenshots without editing or cropping away useful details.
- 3Protect yourself first
Block further contact when appropriate. If there is an immediate threat, contact local emergency services.
A faster answer starts here
Before You Contact Support
A clear request makes the issue easier to identify without exposing information that support does not need.
- Describe one issue at a time. Explain what happened and what you expected instead.
- Include useful context. Add the page address, approximate time, device and browser.
- Use the relevant account email. This helps distinguish your request without sharing a password.
- Remove sensitive details. Do not include a complete card number, identification document or banking login.
What Support Will Never Need
Never send your password, verification code, complete payment-card number, banking login or intimate photographs in a support request. A genuine support conversation should not require you to transfer money or reveal credentials.
Common Help Questions
Start with the quickest answer, then contact support if the problem remains.
Why can I not sign in?
First confirm that you are using the email connected with your profile and check for typing errors. If a reset message does not appear, look in your spam folder and avoid requesting several resets in quick succession. When contacting support, include the account email and device—but never your password or verification code.
How do I update my profile details or photographs?
Open your profile settings and review each field before saving. Use current photographs that represent you accurately and remove details that identify your workplace, home or daily routine. If a change does not appear, note the affected field, page address and device when requesting help.
How can I control what other people see?
Review the privacy and visibility controls attached to your account before publishing personal details. Keep your full name, precise location, employer and financial information out of public profile text. Share additional contact information only after trust has developed.
What should I do about an unwanted message?
You do not need to continue a conversation that feels intrusive, aggressive or pressuring. Save relevant context, stop replying and use the available block or report option. Contact support when the message includes threats, impersonation, repeated harassment or requests for money or sensitive information.
What information helps with a billing question?
Provide the account email, transaction date, amount and a short description of the issue. You may include only the final four digits needed to distinguish a payment method. Never send a complete card number, security code, banking password or photograph of the entire card.
What if someone appears to be impersonating me?
Save the profile link, visible name and screenshots showing the reused information. Do not argue with the account. Report it with a concise explanation of which photographs or details belong to you, and share only the minimum information needed to establish the problem.
Still need help?
Give Support the Details That Matter
Choose the closest support category, explain the issue in a few clear steps and include only the context needed to investigate it.